ADMET Online Troubleshooting
MTESTQuattro

Communication Problems

Problem Description

Any of the following type errors:

• Unsupported operation on port portname
• Port portname does not exist
• Port portname is not available
• No port was specified
  

MTESTQuattro Drivers have not been installed

Persistent Errors:

• Port Busy..., Port <COM1> not available
• Loading Test Procedure..., Invalid Thread Access, data store corrupted
• Loading Test Procedure..., null, data store corrupted

USB cable not properly connected between MTESTQuattro Interface Box and computer

USB Cable is damaged

Improper USB Cable being used

Software Locks Up on Opening Splash Screen and/or on Live screen with status: INITIALIZING

MTESTQuattro Interface Box does not have power

MTESTQuattro Interface Box has failed

Improper USB Cable being used

ANALYSIS (Modulus/Yields) Problems

Offset Yield Result is 0 or N/A

Data logging threshold is not set properly

Automatic algorithm for modulus calculation not approriate for test data

Insufficient strain data collected

Autofreeze is triggering early

Data logging threshold is not set properly

Automatic algorithm for modulus calculation not approriate for test data

Load Threshold for Freezing Strain Channel, Acquisition Tab, not set to proper value

Insufficient strain data collected

Modulus Calculation is wrong

Data logging threshold is not set properly

Automatic algorithm for modulus calculation not approriate for test data

Incorrect value for gage length entered

Test Procedure Execution Problems

No procedure assigned. Run aborted
OR
Procedure does not exist. Run aborted

Error

Current Test Procedure was never saved

Procedure has errors. Run aborted

Error

One or more of the channels that are checked as Active in the test procedure Channels tab do not have transducer calibration selected

Test Ends Early with no Errors

Sample Break Criteria Break Threshold and Drop Interval (% of Peak) in Acquisition tab not set to values appropriate to test

No data is plotted in Run Plot

Plot scaling is not setup properly for test

No data is logged

Data logging threshold not set properly

Data Logging Stops

Test Buffer is Full

Load (transducer) reading wrong

Load or Strain reading is unstable

Incorrect transducer calibration specified

Bad transducer calibration

Bad transducer and/or transducer cable

Failed analog channel in MTESTQuattro box

Load or Strain reading is incorrect

Incorrect transducer calibration specified

Bad transducer calibration

Bad transducer and/or transducer cable

Failed analog channel in MTESTQuattro box

A/D Saturation Error

Bad transducer and/or transducer cable

Failed analog channel in MTESTQuattro box

Control Problem (Servo Control Systems Only)

Test Ending Early

Sample Break Criteria (Break Threshold and Drop Interval (% of Peak) in Acquisition tab not set to values appropriate to test

Servo Control Profile not set up properly

Logging Cutoff in Acquisition tab is not set appropriately for your test

Difficulty Preloading

Load tuning gains not set

Requested preload amount and rate not practical for testing machine

Machine not controlling at requested rate

Tuning gains not set for requested control channel

Incorrect Gear is selected

Machine not moving

Tuning gains not set for requested control channel

Position tuning gain and/or calibration is incorrect

Hardware/Electronics Problem

Machine not stopping at requested endpoint

Tuning gains not set for requested control channel

Programmed control rate and end amounts are not practical for testing machine and/or test sample

Machine moves in wrong direction during testing

Incorrect Load cell calibration selected in test procedure Channels tab

Incorrect setting for Direction of Loading in load cell's calibration

Machine moves in wrong direction during jogging

Jog direction not set appropriate to your requirements