Technical Support

Home/Customer Support/Technical Support
Technical Support 2017-05-30T11:06:26+00:00

ADMET technical support is available to help you with ADMET product, test system and system application questions.

To contact customer support electronically, please click here and fill out our contact form.

For immediate attention, please refer to the steps in “Before you Call” and call (800) 667-3220.

Before you Call
  • Refer to the troubleshooting guide in your manual.
  • Power off everything and restart the unit and verify issue remains.
  • UNLESS the issue is intermittent.  If so, please call when the issue is happening.
  • Please have all relevant Serial Numbers and Version Numbers on hand.
  • If the issue is software related, please be ready to provide Test Profile and calibration files.
  • Please be near the machine when calling the tech support line.

If your computer is connected to the internet, we can access your computer via WebEx to help resolve your problem. Please call ADMET support, (800) 667-3220, to set up WebEx screen sharing.

If you have received a WebEx meeting number from ADMET support, please follow this link.

For manuals and setup guides for out products please email [email protected] with your unit’s serial number and we will send out the relevant documentation.
To get an item repaired please fill out the ADMET RMA Request Form. Please email a copy to [email protected] and place a copy in with the item being shipped.

In order to resolve many application specific questions, ADMET will need to review your data files and results. A DropBox has been provided below as a convenient means of electronically sending your data files to customer support.

Drop Box Instructions

The data files you need to send will vary depending on your test system ADMET controller and software. Below is a description of file types based on ADMET software.

MTESTQuattro

Go to C:\ADMET \MTESTQuattro \Resources. If you are using a workspace other than default, look in the MTESTQuattro program folder for a folder with the name of your workspace.  The following file extension descriptions will help you locate the appropriate files to send:
*.mtwData – includes test procedure information and logged data.  Required to review results for a specific test.
*.mtwSetup — includes test procedure information only.
*.*Transducer — includes transducer calibration data.
*.mtwResults — includes test results for a group of like tests.

GaugeSafe

Go to C:\ADMET\GaugeSafe and look for these file types:

T*.* – includes logged data.  Required to review results for a specific test.
*.mtd — includes test procedure information only.
*.cal — includes transducer calibration data.
R*.* – includes test results for a group of like tests

Please note: You may see slight differences in functionality due to the limitations of each web browser